Terms of service

Last updated 12 November 2026

1. Who we are

Spot On Digital ("we", "us") designs, builds and looks after websites for small businesses. These terms apply whenever you buy a website, a care plan or any other service from us.

2. What you get

Your quote or package says exactly what is included. Our Starter website (USD $120) is a one-page, mobile-friendly website showing your business, your products or services and prices, with WhatsApp and contact links.

3. Prices and payment

• Prices are in US dollars unless your quote says otherwise.
• We take a 50% deposit before we start and the remaining 50% before your website goes live.
• If you cancel before we start work, we refund your deposit in full. Once work has started, the deposit covers the work already done.
• We accept bank transfer, PayPal or a card payment link.

4. Timeline

Starter websites are usually delivered within 1 to 2 weeks of us receiving everything we need: your details, photos, prices and text. Delays in sending us these will move the date.

5. Changes

Two rounds of changes are included before launch. Further changes, or new features not in your quote, are priced separately and agreed with you first.

6. Your content

You confirm you own, or have permission to use, the photos, logos and text you send us. You are responsible for your prices, menu and business information being accurate.

7. Who owns the website

Once you have paid in full, the content and design made for your business are yours to use. We may show your website in our portfolio unless you ask us not to.

8. Domain names

A domain name (for example yourbusiness.com) is not included unless your quote says so. If we buy one for you, it is registered for your business, we tell you the yearly cost first, and we transfer it to you if you ask.

9. Care plans

• Care plans start from USD $15 a month and are optional.
• They cover hosting, updates, security, backups and small changes up to the time limit in your plan.
• Plans are paid monthly. You can cancel any time before your next payment. Your website stays online until the end of the month you have paid for, and we can send you its files.

10. Google, WhatsApp and other services

Your website may use services run by other companies, such as hosting, Google Maps, Google Business Profile and WhatsApp. We are not responsible for their outages or rule changes. Nobody controls Google's rankings, so we cannot guarantee a position in search results.

11. Our responsibility

We do our work with reasonable care and skill. If something goes wrong because of us, we will fix it. Our total responsibility to you is limited to the amount you have paid us in the last 12 months. Nothing in these terms limits your legal rights as a consumer.

12. The law

These terms are governed by the laws of England and Wales.

Questions? Email hello@spotondigital.co.uk or message us on WhatsApp.